Dispatch

What are the shipping options and costs?

We offer different shipping options, the standard method is always free!

How can I track my order?

Once your order has shipped, you will receive a tracking number by email. Use this number to track the status of your order.

What is the estimated delivery time for my order?

Placed an order before 4:00 PM? We will then do our best to ship your package the same day! Please note that crowds can have an influence, but we always try to deliver as quickly as possible.

Can I change my shipping address after my order has been placed?

If you would like to change your shipping address, please contact our customer service immediately. We will do our best to assist you.

Returns

What is your return policy?

We accept returns within 14 days of receipt. Please contact our customer service regarding product returns.

Are there costs associated with returning products?

There are fees associated with returning products, which are the responsibility of the buyer. For more information about return costs and our full returns policy, please refer to the specific section in our terms and conditions.

How can I initiate a return?

To initiate a return, please contact our customer service team for assistance.

What if my order arrives damaged?

If your order arrives damaged, please contact our customer service immediately. We will provide a suitable solution, including replacement if necessary.